Shipping & Returns
All orders processed through Heron and Lamb are shipped via USPS Priority mail unless another form of freight is requested and arranged. Insurance and expedited shipping are available for purchase at checkout.
While the request for expedited shipping is available, we are currently not able to expedite production. All orders take 1-2 weeks to produce, and each item has an estimated production time detailed in the listings.
All merchandise is created and packaged with care. In the unlikely event that your purchase arrives damaged, Heron and Lamb will replace the item if postal insurance has been purchased.
Heron and Lamb accepts returns and exchanges if the return or exchange is made within 14 days of the delivery date. All items must be marked as shipped by the postal carrier by the 14th day for a full refund or exchange. Damaged items will not be accepted.
Gift receipts and gift cards are available. If you are interested in a gift receipt, please leave a note during checkout and we will exclude the monetary value in the invoice. Gift cards are available for any amount under the gift card listing.
Heron and Lamb welcomes all international orders, however, we are not responsible for customs tariffs imposed by foreign countries. All items that are not released from customs due to the refusal to pay for customs tariff will not be refunded unless returned. International orders that are to be returned must be marked as shipped by the carrier within 14 days of delivery. International orders are shipped via USPS first class mail unless other arrangements are purchased and approved. First class mail typically takes 2-3 weeks to arrive from the day of shipment.